As a result of increased demand, COVID related supply delays and shipping line disruptions a number of popular items are currently set to “Pre-Order” on our website.
This essentially means that you are purchasing the goods now, but it won’t be shipped until the goods arrive here from our overseas suppliers. All products are labelled with an “Estimated” Date of arrival (ETA) to give you a guide as to when we hope to ship your order. The advantage of Pre-ordering your goods is to ensure you can receive them… as in recent months many products have been all pre-sold before they arrive here into our warehouse.
In these unprecedented times however, the shipping times have been unfortunately unpredictable, and the ETA’s can change. We continue to monitor the situation daily and adjust the ETA’s on the website as required.
Please be aware there is absolutely no obligation to keep your pre-order should we experience delays, should you simply find a suitable product elsewhere or even just change your mind. All you need to do is email us your Order Number and we will process the refund immediately.
To help you receive your pre-order as soon as possible, we will be shipping all Pre-orders either via Courier or Express post instead of regular post.
Christmas & New Year 2020 Information
I think we can all agree that 2020 has been a year like no other, and the Christmas rush this year is certain to be different. With customer buying patterns shifting to online purchasing, freight companies are sure to be overwhelmed with deliveries this Christmas period. We will be doing our utmost to have your orders delivered pre-Christmas, and we appreciate your patience with the freight companies. Our recommendation of course is not to leave your purchase too late to avoid potential disappointment. We are still operating at full capacity and will be aiming to ship orders out in a timely manner from our Sydney warehouses.
23rd December: Our last day of shipping out orders for 2020
24th December to 5th January: Our ONLINE store will be open as usual, however no orders (including Priority Dispatch orders) will be dispatched until our return to business on the 6th January 2021
6th January: All Customer Service and Warehouse staff return and commence processing and dispatch of orders. Priority will be given to “Pre-orders” and “Priority Dispatch” orders.
Haverford Pty Ltd is closely monitoring COVID-19 developments and our thoughts are with those directly and indirectly impacted by the spread of the virus.
At this stage we are OPEN and trading with standard business hours. As our freight partners (Australia Post, Direct Freight and others) are also operating, we are still able to ship orders out as usual. Please note that most freight companies (including Australia Post) are implementing social distancing procedures in regards to the obtaining of signatures on delivery. If you have any special instructions for your delivery please let our staff know.
Please be advised that most freight companies are now experiencing slight delays.
At this stage there is minimal disruption to stock availability, however this is an evolving situation that we are assessing daily.
Haverford will continue to monitor the COVID-19 situation and take the latest advice from Australian health authorities. We are working towards limiting the disruption to customers, staff and suppliers and will keep you updated on any further precautions that may impact your business.
If you have any queries or concerns, do not hesitate to contact us via firstname.lastname@example.org or on (02) 9771 5288