Plaque

Shipping & Returns

Shipping

What locations do you ship to?

We ship throughout Australia. All orders are sent from our warehouse in Sydney, NSW.

How long will my order take to arrive?

Orders are generally shipped the same or next business day.

Standard delivery times:

• Sydney / Melbourne / Brisbane: 1 to 2 days
• Country NSW: 3 days
• North QLD: 5 days
• Adelaide: 3 days
• Perth & Tasmania: 5 days

Please note that delivery times may vary, especially in rural or remote areas. The above times are a guide only.

During promotions and peak times (spring/summer), dispatch may take longer than 2 days. If there are any extended delays on an order for any reason, we will contact you via email or phone.

Which freight company will deliver my parcel, and what if I’m not home?

We use a range of carriers and determine the most appropriate service to suit your order.

Every order we send has tracking, so you can track the progress of your delivery. If you have a specific courier requirement, simply enter it in the special instructions section of the website checkout.

If you are not likely to be home at the time of delivery, you have two options:

• Have the courier driver leave a "failed to deliver" card. You can then contact the freight company and reschedule delivery for a suitable time, or collect it from your local post office (if sent via Australia Post).
• Request the driver to "leave" the parcel in a safe place, such as at the front door or through the side gate. You can give your "authority to leave" in the special instructions section of the website checkout.

How much does shipping cost?

Our online shopping cart will automatically calculate your freight cost based on your order size and location.

Importantly, the shopping cart will show you the freight cost BEFORE you commit to the purchase. Our volume ensures we receive excellent shipping rates from most carriers, and we don't charge any additional handling or processing fees.

Returns

To return an item, please contact us at our customer service team via the email or phone below PRIOR to sending your order back. Make sure to include your order number when contacting staff.

sales@haverford.com.au
(02) 97715288

Haverford brands can provide a full refund for all "stocked" items that have not been used or altered within 1 month of goods being received. This applies to items that HAVE NOT been cut to your specification, such as unopened rolls of netting, clips, turnbuckles or rope. Please be aware that return shipping is at the buyer's expense.

Any item deemed faulty on delivery will be sent replacement parts or replaced. We have a customer-first service mentality, so if you're not happy with your product or service for any reason, please contact us for assistance.

For any items that have been cut "by-the-meter", such as netting, rope, or wire, we will refund 50% of the sale price, assuming the item has not been used or altered. For example, if you purchased 16m of netting by-the-meter but decided not to use it, you could return the netting for a 50% refund. However, if you used 10 of the 16m supplied, you cannot return the excess 6m that you no longer require. Please be aware that return shipping is at the buyer's expense.

For any items that have been ordered in specifically (such as a custom spec fishing net) or have been made (or altered) to a custom-size, we are unable to offer a refund or exchange except in the case of the product being deemed faulty.

The item(s) must be unused, in their original packaging, and in the same condition as when you received them. Once we receive your returned item(s), we will inspect it to ensure that they are in resalable condition. If the item(s) are in resalable condition, we will issue a refund to the original payment method within 7 business days. Please note that it may take up to 10 business days for the refund to appear on your account, depending on your bank or credit card company.

If you received the incorrect item(s), please contact us immediately. We will cover the cost of shipping the incorrect item(s) back to us. We will issue a replacement as soon as possible to you at no extra cost.